Customer Care Services

Our commitment to providing the highest quality service to our clients makes us what we are today – the premier provider of strategic customer care solutions.  In fact, Customer Inter@ction Solutions magazine has recognized GC Services as a top provider of both inbound and outbound customer care management services for over a decade. 

Keys to our growth and continued profitability remain as they have been since our inception in 1957 – a progressive and resourceful corporate culture coupled with flexibility and creativity in meeting our clients’ new and unique challenges.  Today, our employees provide a variety of call center services, including:

• Customer Care Call Handling
• Sales Order Entry Taking and Tracking
• New Application Processing and Credit Approval Processing
• Error Processing 
• Retention, Saves, and Winbacks
• Third Party Sales Verification Services
• Email Services
• Chat Services
• Executive Escalation
• Quality First Monitoring
• Back Office Processing

GC Services has earned multiple MVP Quality awards, including consecutive GOLD MVP awards for quality service.  GC Services is also consistently recognized as a premier customer care solutions provider with Customer Inter@ction Solutions’  Teleservices Top 50 award.