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is our business
The Unparalleled Leader in Quality
Performance & Client Service

History

When GC Services first opened its doors in October 1957, we were just one of a few small firms helping companies manage their customers' accounts receivable needs.  More than five decades later, our continued commitment to providing the highest quality service to our clients and their customers has led to our steady and consistent growth. 

GC Services is one of the largest business process outsourcing providers with nearly 9,000 employees in over 30 call center locations in the United States, the Caribbean, and the Philippines.  We offer a variety of customer service and account receivables solutions, including:

                                                                                        
 Customer Care Service Solutions
  • Inbound/outbound customer care
  • Inbound order entry and order status tracking
  • Inbound sales and upselling
  • Credit verifications and customer activations
  • Service reconnections and disconnections
  • Account saves and retention (winback)
  • Third party quality monitoring and agent scoring            
  • Third party sales verification
  • Welcome calls
  • Back office functions
  • Email
  • Chat 
      Accounts Receivable Solutions
  • Outbound collections (First and Third Party)      
  • Inbound collections (First and Third Party)
  • Early-out collections and cure programs
  • Specialized skiptracing projects
  • High/toll monitoring and fraud control
  • Payment arrangement monitoring
  • Collateral locate programs




 

 

 

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